TheraPearl Warming or Cooling Back Wrap
We now offer Free UK delivery on orders over £49!
If you don't find the information you need below, please contact us at firstname.lastname@example.org or by freephone on 0800 118 2705.
Your order confirmation email will contain your order number and details. If you do not receive this, please first check your spam folder. Once we have dispatched your order you will receive an update email. If your order is delayed we will let you know. Please be advised, on some occasions, your order may be dispatched in separate parcels.
UK Delivery Options
Delivery charge is free on orders over £49 and £3.99 for all other orders. Delivery takes 1-2 *working days and will be sent via DPD. If there is a delay to your order we will notify you by email.
US Delivery Options
If you select Standard Delivery your order will be sent via Royal Mail international standard and will take 7-10 *working days to arrive. There is no tracking option with this service.
If you select Express and Tracked delivery your order will be sent via DHL and will take 3-4 *working days to arrive. You will be sent email updates on your parcel to your registered email address.
International Delivery Options
Live Better With Menopause ships to all countries, wherever you are in the world!
Your order will be sent via DHL. Please expect to receive your goods 7-10 *working days from purchase. If there is a delay to your order we will notify you by email.
If you live somewhere that is not on the list and would like us to ship to you please get in touch at email@example.com or call us on +44 20 3026 4665.
*Whenever referred to working days this excludes Saturday, Sunday and Bank Holidays.
Live Better With Menopause returns are free for our UK customers!
Whilst we hope that you love your order, we understand you may change your mind. All we ask is that you email us at firstname.lastname@example.org to notify us of your return within 30 days. If 30 days have passed since your purchase, unfortunately, we will not be able to offer you a refund.
- To be eligible for a return, please print and fill out the returns slip from the link provided below.
Print returns slip →
- Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
- Cover your original address label with the returns label by downloading the UK returns label form and remember to add your order number - you'll find this in the Order History section on the My Account page.
- Return your package via the Post Office, remembering to get proof of postage. Please don't post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
Please note: Free returns are only available to our UK customers via the returns portal link by printing the returns form delivery label. Returns sent using any other method are at the customer's own cost and liability.
For international customers, please keep your certificate of postage safe as you will need this as your proof of return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will not be responsible for items lost or damaged in the post when returning them to us, so we recommend that you send your returns via a 'Tracked' or 'Signed For' delivery service, giving you proof of your item's return.
For further details on items eligible for returns please refer to our Terms and Conditions.
Can I exchange instead?
If you would like to exchange your item simply return the unwanted item following our returns procedure and place a new order online for the product you’d like. It can take 5-10 working days for the refund to appear in your bank account from the date we receive your order.
Where should I send it?
Please send all returns to:
Live Better With (Returns)
7 St Andrews Way
Please do not send your purchase back to the manufacturer.
When and how will I get my money back?
Once your return has been checked and processed, we will issue you with a refund using your original payment method. It can take 5-10 working days for the refund to appear in your bank account.
Contact us - Whatever the problem, we're here to help:
Please note our phone lines are closed over Easter bank holiday weekend (Friday 19th-Monday 22nd). We will endeavour to get back to your email over this period but if we are not able to we re-open fully at 8:00am on Tuesday 23rd April and will get back to you then. Thank you in advance for your patience
If you have any questions or need help using the Live Better With website, please don’t hesitate to get in touch.
We’d also to love to hear any thoughts on products you’d like to see on the site, or tips & tricks you’d like to share with our community.
Please send us an email: email@example.com
Or call us:
UK customers: freephone 0800 118 2705 (open Mon - Fri 8am - 5pm GMT)
USA customers: freephone 1855 815 5533 (open Mon - Fri 3am - 12pm EST)
Rest of the World customers: +44 20 3026 4665 (open Mon - Fri 8am - 5pm GMT)