Returns

Returns

Live Better With returns are free for our UK customers!

Whilst we hope that you love your order, we understand you may change your mind. All we ask is that you email us at [email protected] to notify us of your return within 30 days. If 30 days have passed since your purchase, unfortunately, we will not be able to offer you a refund.

1. To be eligible for a return, please print and fill out the returns slip from the link provided below.
   Print returns slip →
2. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached. 
3. Cover your original address label with the returns label by downloading the UK returns label form and remember to add your order number - you'll find this in the Order History section on the My Account page. 
4. Return your package via the Post Office, remembering to get proof of postage. Please don't post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

Please note: Free returns are only available to our UK customers via the returns portal link by printing the returns form delivery label. Returns sent using any other method are at the customer's own cost and liability. 

For international customers, please keep your certificate of postage safe as you will need this as your proof of return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We will not be responsible for items lost or damaged in the post when returning them to us, so we recommend that you send your returns via a 'Tracked' or 'Signed For' delivery service, giving you proof of your item's return.

For further details on items eligible for returns please refer to our Terms and Conditions.

Can I exchange instead?

If you would like to exchange your item simply return the unwanted item following our returns procedure and place a new order online for the product you’d like. It can take 5-10 working days for the refund to appear in your bank account from the date we receive your order.

Where should I send it?

Please send all returns to:

Live Better With (Returns)
Westex Ltd
7 St Andrews Way
London
E3 3PA
United Kingdom

Please do not send your purchase back to the manufacturer.

When and how will I get my money back?

Once your return has been checked and processed, we will issue you with a refund using your original payment method. It can take 5-10 working days for the refund to appear in your bank account.